How do I reset my password?


For iPhone:

If you're logged in:

  • Tap the Settings gearbox button in the upper right-hand corner of the Pay screen

  • Select Profile

  • Scroll down to the password field and enter your new password

  • Tap Update Profile

If you're logged out:

  • Open the app and tap Log In

  • Tap Forgot Password?

  • Enter your e-mail address and we will send you an automated e-mail with a temporary password

  • Log in with your temporary password and change it to your new password

For Android:

You can also reset your password online at www.thelevelup.com/login (applicable for iPhone and Android users):

  • Log in at www.thelevelup.com/login

  • Click on "Forgot password?" and enter your e-mail address

  • Click Reset Password

  • Check your e-mail and follow the link to reset your password

If you have any issues, shoot us an e-mail at meltshop@thelevelup.com.


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