Security is our highest priority at Melt Shop. If you do not recognize a transaction in your history, or if you receive a receipt for a purchase you did not make, please follow these steps immediately:
De-authenticate your devices by logging into www.thelevelup.com. Click on Control Panel at the top of the page and select De-authenticate Devices. This will reset your barcode and log your account out of all devices.
Contact us! Please e-mail firstname.lastname@example.org from the e-mail address linked to your account with the following info:
date, amount, and location of unrecognized charge
best phone number to contact you with further questions
A member of our support team will contact you as soon as possible.